Q. Are your products American made?
A. Many are. Our supplier is also the manufacturer of many of the products that we sell. They also import raw leather and finished leather products from reputable leather producers around the world.
Q. Is your site secure?
A. Yes, we share you concern for online security. We use the highest level of SSL encryption to ensure that your personal information is safe from hackers and spammers.
Q. What if my purchase doesn't fit? Can I exchange it?
A. Yes, we will gladly exchange your puchase for another size within 30 days of purchase at no additional charge. (see Returns Policy)
This offer is good for ONE exchange only, subsequent exchanges will require additional shipping charges and does not include exchanges for a different color or style.
Q. What if I find a lower price on the item I puchased later?
A. Leather prices fluctuate constantly and we cannot guarantee that you will never find a better price. However, if you find a lower price on the exact same item (including shipping) within 30 days, we will refund the difference to you. Just email us proof of the lower price and we will gladly refund you the difference
Q. What payment methods can we use?
A. We gladly accept Visa, Master Card, and Discover. We do not currently accept American Express because of the additional processing fees charged by American Express and the extremely small number of sales we were making to American Express customers, sorry for the inconvenience.
We also accept PayPal or Money Orders for those who would still prefer not to use a credit card online.
If Paying by Money Order:
Complete all information on the Order Checkout page, including email address, then print it out and mail it along with your Money Order made Payable to: RM SMART ONLINE STORES
Mail to:
RM Smart Online Stores
P.O. Box 5522
New Castle, PA 16105
You will receive an email when your order ships
*** No Personal Checks will be Accepted ***
Currency is US dollars and 6% Sales tax will be added to all orders in Pennsylvania.
Q. My transaction was declined, but I still see a charge amount on my Credit Card / Bank Card. Why?
Some credit card companies and especially banks, will pre-authorize the amount of the transaction prior to actually validating all of the required information (this is to ensure that there are adequate funds available for the transaction if it becomes final).
If the transaction is declined by the credit card processor (for invalid or incomplete address, incorrect CVC code, etc...) this "hold" may continue to show on your account for several days. How long it takes for the hold to release depends on your individual financial institution, but it is not usually more than three days. If you need the hold released on a 'declined transaction' sooner, please have your financial institution contact us at 1-877-776-6262 and we will be happy to work with them to get the hold released.
Please note, we do not place this hold on your card, it is your financial institution and only they can release it, we cannot.
Also note, if you perform the same transaction several times and it is repeatedly declined, you may see more than one pre-authorization hold on your account. Please be very careful to enter all of your information completely and correctly to avoid multiple holds on your account, as we understand this can be very frustrating to you, our valued customer.
Q. Do you ship outside of the continental United States?
A. We will ship to Alaska and Hawaii. As of January 1, 2009 we will no longer accept International Orders. Due to increased International Credit Card Fraud and US Patriot Act Restrictions, it is becoming increasingly difficult to secure a Credit Card Processor who is willing to accept the risks involved in conducting safe, secure credit card transactions across international borders. We apologize for the inconvenience.
